Help Desk/Technical Support

Saturday, March 12, 2011

An interesting press release from Robert Half Technology “CIOs express optimism about second-quarter hiring” ( http://www.newswire.ca/en/releases/archive/March2011/10/c9538.html )

Under the heading “Skills in Demand” I read “… the greatest challenge in finding skilled IT professionals are help desk/technical support and database management, …”

Help Desk/Technical support is outsourced more and more to solo-entrepreneurs who have deep technical skills and can communicate and train over the phone.

Database management is a no-brainer: “A company is known by the data it keeps”.

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